Head of O2C Automation

Join Novonesis as our new Head of O2C Automation Are you ready to build a new AI and automation capability that turns business needs into solutions with measurable impact? At Novonesis, we are strengthening how we use AI and automation across Customer Service and Order Fulfilment. As Head of O2C Automation, you will bring together people leadership, portfolio management and business transformation to ensure promising ideas become solutions that are successfully delivered, adopted and continuously improved.

About the team You will lead the Order-to-Cash Automation team at our head office in Lyngby, Denmark. The team is being established to strengthen AI and automation within Customer Service and Order Fulfilment. Today, it consists of one colleague, with plans to grow to three team members and a student assistant.

The Lyngby team covers use-case discovery, business analysis, process redesign, portfolio and roadmap management, project delivery, product management and change management. It works alongside two closely connected teams in Bangalore: the Order-to-Cash Salesforce Developer team, which maintains Email-to-Case, implements AI solutions and assesses technical feasibility; and the Order-to-Cash Automation Developer team, which develops and maintains AI solutions.

Key responsibilities Build, coach and develop a multidisciplinary AI and automation team, establishing clear responsibilities, priorities and ways of working while supporting performance, capability development and wellbeing. Translate strategic ambitions and business needs into an executable roadmap and portfolio, managing delivery performance, priorities, capacity, dependencies and risks. Lead AI and automation initiatives from use-case discovery and business analysis through implementation, adoption and continuous improvement. Guide process mapping, requirements gathering, testing and change management to ensure successful business adoption. Ensure solutions deliver quantifiable business value after go-live, and communicate progress and outcomes to senior stakeholders. Partner with the Email-to-Case Product Owner on business needs, development priorities and continuous improvement, building effective partnerships across business and technology teams in Denmark and India.

Qualifications & experience Experience leading, coaching and developing people. Strong project and delivery-management experience in a complex organisational environment. Experience leading business analysis, process improvement or digital-transformation activities. Strong change-management and stakeholder-management capabilities, with clear communication across organisational levels. Experience prioritising initiatives and allocating limited capacity across a portfolio. The ability to work across business and technology organisations and collaborate with multidisciplinary teams of business and technical specialists. Experience with agile or waterfall project management, product lifecycle management, distributed or offshore teams, Customer Service, Order-to-Cash or Supply Chain processes would be valuable, but is not essential. Familiarity with machine learning, generative AI, AI agents, robotic process automation, prompting, performance metrics or solution testing is also an advantage, as is exposure to Salesforce Service Cloud or another CRM or customer-service platform, and Jira, Azure DevOps or comparable delivery-management platforms.

Work location: Lyngby Application deadline: November 24, 2026 Contact information: Sophie Zheng, Head of Order to Cash, SZDL@novonesis.com

Our purpose guides the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career