Customer Service and Logistics Coordinator

Interested in a career that matters?

Join us as our new Customer Service & Logistics Coordinator The Customer Service & Logistics team at Novonesis plays a key role in connecting our customers with products that help improve food, health , and sustainability worldwide. From order receipt to shipment and invoicing, we complete the Order-to-Invoice process while working closely with customers, distributors, warehouse operations, and transport partners across the globe.

This is an opportunity to join a collaborative team where customer focus, teamwork, and operational excellence are at the heart of everything we do.

The role & your impact As Customer Service & Logistics Coordinator, you will be responsible for coordinating customer orders and logistics activities to ensure timely and accurate delivery of products globally. You will act as a key point of contact between customers, warehouse operations, transport providers, and internal stakeholders, ensuring smooth execution of customer deliveries while balancing service, compliance, and operational excellence.

Solving daily operational challenges and building strong relationships with customers and colleagues will be an important part of your success in this role.

Your key responsibilities will include

Receive and validate customer orders. Coordinate internal order handling in SAP according to established procedures. Communicate and coordinate with both internal and external customers. Prepare export documentation. Book transportation with preferred freight forwarders. Complete order processing and prepare invoicing. Participate in logistics-related projects and continuous improvement initiatives.

What you will need to be successful To succeed in this role, we expect that you:

Have experience within customer service, logistics, freight forwarding, supply chain, or international trade. Are proficient in SAP and comfortable working with ERP systems. Communicate fluently in Danish and English, both verbally and in writing. Have a strong customer service mindset. Work in a structured and organized manner, even during busy periods. Are a collaborative team player who contributes positively to the work environment.

Additional skills & interests we value While not required, the following would be an advantage:

Experience with export documentation and international shipping. Knowledge of global transportation processes and customs requirements. Experience participating in cross-functional projects. A continuous improvement mindset and interest in optimizing processes.

What we offer At Novonesis, you will join a dedicated and experienced team where collaboration, knowledge sharing, and customer focus drive success. We believe that great customer service starts with engaged employees and a strong team spirit, and we actively support each other in delivering excellent results.

You will work in a supportive environment with knowledgeable colleagues who are committed to helping each other succeed while providing outstanding service to customers around the world.

We offer exciting opportunities for both professional and personal development, enabling you to grow your career while contributing to a global business with a meaningful purpose

Ways of working This position is based at our production and distribution facilities in Avedøre and involves close collaboration with warehouse operations, freight forwarders, customers, and internal stakeholders.

Application deadline: November 8th, 2026. We will screen incoming applications and invite candidates for interviews continuously during the application period, so please apply as soon as possible.

Contact information: Team Manager Lone Knudsen at LONKN@novonesis.com.

Our purpose guides the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career